Our Commitment
EL-Safe values feedback and is committed to resolving complaints and appeals in a fair, objective, and timely manner.
Complaints
Anyone may submit a complaint regarding:
- Inspection services
- Customer service
- Inspection personnel
- Inspection activities
- Concerns regarding impartiality
Appeals
Clients who disagree with an inspection decision or finding may request a formal review.
Our Process
Every complaint or appeal is:
- Acknowledged promptly
- Reviewed objectively
- Investigated by qualified personnel
- Responded to in writing
- Recorded as part of our quality management system
Where practical, reviews are conducted by personnel who were not involved in the original inspection decision.
Confidentiality
All complaints and appeals are handled confidentially.
If you wish to submit a complaint or appeal, please contact us using the information provided on our Contact page.